Refund of tickets

Unfortunately, the performance you booked cannot take place as planned this season. Therefore, we will refund your tickets.

Refund policy:
  • Until 30 September 2021, you can use this online form to request a refund. If you need any help filling in the form, please contact us at +43 5574 4076. We will process the requests chronologically by the entry date.
  • You can only submit tickets that you possess in physical or digital (print@home tickets) form. You can only submit a maximum of 10 tickets at once.
  • The money is always refunded to the bank account submitted in the form.
  • If you wish for a refund in the form of a voucher, please send an email to including your order information as well as your complete address.
  • If you wish to donate the full ticket price, please send an email to For Austrian citizens to be able to tax-deduct donations we need the person's full name as listed in the register of residents as well as their date of birth. The data will then be transferred to the tax office to be included in the tax declaration. Guests from Germany automatically receive a donation receipt to verify the donation at the tax office.
  • There is no refund for items purchased in our shop.